The Telus technical support Diaries
The Telus technical support Diaries
Blog Article
However, right after examining the deal, I recognized it didn’t mirror the bargains or approach details mentioned, including the 500GB of data and extra bargains for pre-licensed payments.
Hey @DjE we can certainly do what we are able to to assist. Are you able to remember to ship us a private concept and we will go from there?
It is now been two weeks and my problem With all the billing has not been settled , I happen to be customer Telus for over 20 years which customer service is horrendous! I requested to speak to supervisor numerous again and again remaining. She said she would Additionally they desired me to go to the retail store wherever I drop the cellular phone off and acquired the cell phone when I explained to her I did it all on the internet she didn’t believe me? The phone I received the box was opened and there was no Bodily Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go down to The shop to acquire why was my box open? Why wasn’t my box sealed? Cellphone drop batteries is rather incredibly slow like my outdated mobile phone was way better than this issue. I believe they gave me a aged telephone is just how they handle customers with lengthy as they reward loyalty ?!!!
I am looking to renew my Net service once the two calendar year deal expired. We even have fundamental cable which I by no means use and need to do away with. It really is unattainable To do that on line, and the telephone number for support is extremely properly concealed. I eventually bought it from a reseller. I called the amount, and listened to AI consider to have me to get it done on line, but You cannot halt using a service online.
You may only modify it. I waited for an hour or so on the cell phone to speak to a human. He was practical, but needed to redirect me to another particular person. I used to be then on hold for one more hour. They available me a far better deal, nonetheless it was not what was offered on the internet. Those deals are For brand spanking new customers. For a faithful customer I would have to pay out $seventy eight compared to $sixty for just a new customer, with the service I preferred.
You can then get a text information if the agent responds, and you will observe up at your earliest advantage.
I wasn't telling but trying to speak to him but he obtained mad and hung up. This is certainly preposterous and extremely Awful customer service. I will probably be pulling my two traces from Telus . If Here is the customer service people are obtaining from your reps than you must source it elsewhere. I have been with Telus for about fourteen years and it's rather unhappy that it has come to this . Taking a look at these threads and feedback left by others it appears I am not the sole one particular.
If our reply fixed your problem, remember to click Acknowledge as Remedy to help you Other individuals within the Neighborhood.
The TELUS team acknowledges that our perform spans several Territories and Treaty areas and we have been grateful for the normal Information Keepers and Elders that are with us these days, individuals who have long gone before us as well as the youth that inspire us.
so i known as the customer server (Jane) to solve the issue right after explaining the specific situation and what it's come about, The agent just side along with her companion and she lied about the credits and discounts they faraway from my account like a loyal customer with Telus and he or she explained the credits expired and not available, she Imagine i'm stupid, In case the discounted has expired i should begin to see the expiration day on my Invoice like i see on home service Monthly bill.
My qualified aided me with my worry and answered all of my adhere to-up thoughts. You have got the top people Functioning in your case!
@Oleginza Wrote: I termed Telus CS at 8.55AM Mountain time plus they hanged up on me, expressing that I need to call in the course of "standard office several hours". Is this for actual?
The Television set sign is shed considering the fact that Friday, September twenty seventh and also the technician who showed up yesterday, September thirtieth could not correct the situation after switching the TV cable box and cable. I had been informed that the online market place Modem should be changed as well, but he did not have it.
Expert was pretty beneficial. I was finding incredibly pissed off as practically nothing appeared Telus customer service to be Doing the job. He walked me through the process with basic Recommendations. And it at last labored. Great task!
Yeah, I’m binding by a two calendar year deal regrettably, I’m only four months in, but I did get someplace. I assume The manager office referred to as me right now so I've a cellular phone discussion with him in an hour. We’ll see how that goes.